General conditions

Alpina Home Terms and conditions

Article 1:
The Conciergerie Alpina Home represents the owners and undertakes to personally ensure the reception of holidaymakers with all desirable attentions to facilitate their stay and knowledge of the region. She will be present on arrival, departure and in case of concern. In addition, it will be able to meet any request of holidaymakers (linen rental, cleaning services,...)
Article 2:
The SARL Alpina Home is a concierge mandated by property owners to manage their rental.
For the commercial part, it acts only as a mediator between holidaymakers and owners.
No rent goes through it and the transfers made are directly paid by the customer via the payment platform Stripe to the account of the owner.

Article 3:
Duration of stay: The customer reserves for a fixed period will not be able under any circumstances to avail of any right to maintain in the premises.

Article 4:
Payments
The reservation becomes effective once the customer has paid the owner a deposit of 25% of the total price of the stay (via Stripe) and accepted all the general conditions.
The balance will be deducted automatically 15 days before the date of entry to the cottage.

Article 5:
Cancellation by customer
- If the cancellation occurs more than 2 months before the arrival date, the penalty will be 5% of the rental amount.
- If cancellation occurs 14 days to 2 months prior to arrival date, the penalty will be 25% of the rental amount.
- If cancellation occurs less than 14 days prior to arrival date, penalty will be 50% of rental amount
In case of no show (NO SHOW), the customer will lose 100% of the rental amount. There will be no refund if the customer voluntarily cancels the services before the end of his stay.

Article 6:
Cancellation by the owner 
If before the start of the stay, the owner cancels this stay, he must inform the customer by registered letter with acknowledgement of receipt.
The customer without prejudice to claims for damages, will be refunded immediately and in full.

Article 7:
Arrival:
The client must arrive on the specified day and at the times indicated. In case of late or delayed arrival, the client must notify the concierge

Article 8:
Surety:
The security deposit is returned at least 7 days after departure after inventory and if no other concern is reported, less the cost of restoration of the premises, if damage is found.
The tenant agrees to pay these additional costs.

For reservations via the Alpina Home and Airbnb sites, the deposit will be taken 
directly by them (credit card). For other channels (OT for example), a deposit check 
will be requested upon arrival (amount indicated in the reservation confirmation). 
This check will be destroyed within 7 days following departure if no problem is noted. 
A bank imprint may be requested from customers not coming from France 
(500 euros minimum / 2500 euros maximum)

Article 9:
Tourist tax: The tourist tax is a local tax that the customer must pay separately to the owner who then pays it to the public treasury. It is included in the rates.

Article 10:

Use of premises:
The customer must respect the peaceful character of the place and make use of it according to their destination. He undertakes to make the apartment in good condition.
Rental strictly non-smoking (no cigarette or vaporette).

Article 11:
Ability:
The reservation is made for a specific number of people. If the number of customers exceeds this number, the owner is able to refuse additional customers.
This refusal cannot in any case be considered as a modification or breach of the contract at the initiative of the owner, so that in case of departure of a greater number of customers than those refused, no refund can be considered.

Article 12:
Animals:
Unless clearly indicated and prior agreement, animals are not allowed: in accordance with the x provisions of the law n° 2012-387 of March 22, 2012 concerning seasonal rentals of furnished tourism , pets are not allowed in the chalet apartments. No passes will be tolerated.

Article 13:
Note that in winter in the mountains, access to housing always requires special equipment.
Winter tires are mandatory and chains may be required.
The concierge can in no way be held responsible for blocking a vehicle if you have engaged poorly equipped!

Article14:
If the cleaning is not included, the client can entrust it to the concierge or carry out it.
By household, we understand: vacuum cleaner, cleaning of floors with water, dust, cleaning of the kitchen with specific products (in particular ovens- hob- fridge-sink ) and sanitary with specific products. Base of products available.
If you take charge of the household and it does not meet the minimum desired, we could, after collegial observation, ask you to pay a flat rate.

Article 15:
Data protection
In accordance with the Organic Law 15/1999, of 13 December, of Protecton de Données à Character Personnel ("LPD"), we inform you that through the booking process, your personal data will remain in the company’s files, to provide you with the best services.  Similarly, we inform you of the possibility of exercising your rights of access, modification, cancellation or opposition to personal data in the company’s files.